Terms and conditions
Our terms and conditions are transparent and easy to understand. No hassle. Because we're affiliated with Webwinkelkeur and Thuiswinkel.org, we also have detailed terms and conditions. This page is a plain-language reading guide and contains no additional terms.
1. Definitions
See article 1 in the Thuiswinkel.org Terms and Conditions.
In short: this explains what important words mean.
In plain language:
Cooling-off period means the period in which you may return a product.
Right of withdrawal means you may cancel your purchase.
Durable medium is something on which you can store information, like email.
2. Who we are and how to reach us
Rave Safe B.V., De Weerstallen 23, 9291 PR Kollum, Netherlands
KvK: 94199167 · VAT: NL866676065B01
See also article 2 in the Thuiswinkel.org Terms and Conditions.
In short: these are our business details and opening hours.
In plain language:
You can reach us quickly via WhatsApp or email.
Feel free to send a message if you have a question.
3. Applicability
See article 3 in the Thuiswinkel.org Terms and Conditions.
In short: these terms apply to every purchase in our webshop.
In plain language:
If there are also product terms, what is most favourable for you applies.
4. The offer
See article 4 in the Thuiswinkel.org Terms and Conditions.
In short: we provide clear descriptions and prices.
In plain language:
What you see is a fair representation of the product.
In case of an obvious error, you may point it out, but that error doesn't bind us.
5. The agreement
See article 5 in the Thuiswinkel.org Terms and Conditions.
In short: the order is finalized when you accept the offer and we confirm it.
In plain language:
You'll receive an order confirmation by email.
We secure our website and payments well.
6. Right of withdrawal
See articles 6-10 in the Thuiswinkel.org Terms and Conditions and the model form in the appendix.
In short: you have a 100-day cooling-off period with us.
In plain language:
Notify us within 100 days that you want to return. This can be by email or with the model form.
Then send the product back within 14 days.
For services or digital content, separate rules apply if you want to use them immediately.
7. What we expect from you during the cooling-off period
See article 7 in the Thuiswinkel.org Terms and Conditions.
In short: handle the product carefully, like you would in a store.
In plain language:
Unpacking and inspecting is allowed. Use is only allowed insofar as necessary to assess the product.
In case of further use, a reduction in value may be charged.
8. What you can expect from us after returning
See article 9 in the Thuiswinkel.org Terms and Conditions.
In short: we refund you as quickly as possible, no later than 14 days after your notification.
In plain language:
We may wait with refunding until we've received your return or seen a shipping receipt.
You'll get the money back via the same payment method, unless we agree something else together.
9. Costs of returning
See article 8 paragraph 5 and article 9 in the Thuiswinkel.org Terms and Conditions.
In short: at Rave Safe the return costs are zero euros.
In plain language:
We pay the direct costs of returning.
So you don't have to pay shipping costs for the return.
10. What you cannot return
See article 10 (exclusions) in the Thuiswinkel.org Terms and Conditions.
In short: used or opened earplugs cannot be returned for hygiene reasons.
In plain language:
If the seal is broken or the earplugs have been worn, we cannot accept them.
11. The price
See article 11 in the Thuiswinkel.org Terms and Conditions.
In short: prices are clear and include VAT. Within the Netherlands shipping is free from €29.95. For all countries outside the Netherlands, including Belgium, we charge €4.95 shipping per order.
In plain language:
Orders within the Netherlands: free shipping from €29.95. With a lower order amount we show any shipping costs at checkout.
Orders abroad (including Belgium): fixed shipping costs of €4.95 per order.
No unexpected surcharges at the checkout.
12. Our promises and warranty
See article 12 (compliance and additional warranty) in the Thuiswinkel.org Terms and Conditions.
In short: you may expect a good product. Additional warranty doesn't limit your legal rights.
In plain language:
If something goes wrong, we'll look for a suitable solution together.
13. Delivery and execution
See article 13 in the Thuiswinkel.org Terms and Conditions.
In short: we deliver fast and carefully.
In plain language:
Usually you have your order within 1 to 2 working days.
If it takes longer, we'll let you know. You can then cancel free of charge.
Damage or loss up to delivery is our responsibility.
Shipping costs: within the Netherlands free from €29.95, below that we show the costs at checkout. Outside the Netherlands, including Belgium, €4.95 per order.
14. Payment
See article 15 in the Thuiswinkel.org Terms and Conditions.
In short: you pay safely and on time. We don't ask for more than 50 percent in advance.
In plain language:
Check your details carefully and report errors immediately.
15. Complaints
See article 16 (complaints procedure), article 17 (disputes) and article 18 (industry guarantee) in the Thuiswinkel.org Terms and Conditions.
In short: we respond fast and prefer to resolve right away.
In plain language:
Send your complaint clearly and completely via our contact channels.
We usually respond within 1 working day. If we can't immediately, you'll get an update.
If we can't work it out, you can turn to Thuiswinkel.org or the Disputes Committee.
16. Disputes
See article 17 (Thuiswinkel Disputes Committee) in the Thuiswinkel.org Terms and Conditions.
In short: Dutch law applies. You can submit a dispute to the Disputes Committee.
In plain language:
First lodge your complaint with us. After that you can, if necessary, go to the committee.
17. Finally
See article 19 (Additional or deviating provisions) and article 20 (Amendment) in the Thuiswinkel.org Terms and Conditions.
In short: this reading guide may sometimes be amended, but the Thuiswinkel terms remain leading.
In plain language:
Service information about ordering, returning and warranty can be found on separate info pages in the footer.
Last update: March 2026
