Got a complaint? Let us know
Got a complaint about our festival earplugs or service? Let us know. We take it seriously and will gladly find a suitable solution together. You can easily file your complaint via our customer service.
When will you hear from us?
After receiving your complaint you'll get a substantive response from us within 14 days. We handle complaints about both products and our service with the same care.
Can't we work it out together?
If this doesn't lead to a satisfactory solution, you can submit your complaint to the Consumer Ombudsman Service or the European ODR platform.
Warranty and service
If necessary we replace products free of charge. We additionally offer a two-year seller's warranty on our festival earplugs. In practice we like to think along and don't mind a day's difference. Read more about our approach to defects via warranty and repair.
For more information about complaint handling terms, please refer to our terms and conditions.
For more information about complaint handling terms, please refer to our terms and conditions.
Our complaints approach in 6 points
- Complaints about products or service can be filed via our customer service
- Within 14 days you'll receive a substantive response from us
- We always look for a practical solution together first
- If replacement is needed, we arrange it free of charge
- 2-year warranty, with flexibility: a day more or less is no discussion
- If we can't work it out, you can turn to the Consumer Ombudsman Service
-25%
Rave Safe Startset – S/M/L – 19 dB – Storage case
€39,95€29,95
- Clear, flat 19 dB attenuation for the best music experience
- Earplugs and music filters fully transparent — sit deep in the ear and are practically invisible
- Free home delivery with Colissimo, including track & trace
